The Cengage Partnership Plan
The Cengage Partnership Plan represents our commitment to providing you and your students with exceptional service. From hands-on help getting your course up and running, to timely support throughout the teaching period, to collaborating with you to measure results, we are committed to facilitating a successful digital experience - throughout your digital journey.
The Cengage Digital Success Team can help you with:
Getting started
- Full course setup, tailored to your course outline
- Student Success training for your students, which will ensure that they're registered for and can comfortably navigate your Cengage digital product
- Live platform training with a Cengage representative
- Customised Student Success instructional materials to help students easily register for your course on or before the first day of class
- An online library of training resources that lets instructors learn how to use our platforms at their own pace
Getting support
- Technical support across Australia and New Zealand from our local team
- Certification of a campus consultant, a designated instructor or teaching assistant on your campus who will be trained to serve as an onsite technology expert, answer platform-related questions, and be a liaison between you and the Cengage team
- Instant insight into system status via Techcheck*
- Training webinars available throughout the teaching period
- Membership of the global Cengage Higher Ed Faculty Community to post questions, get answers, and share ideas with fellow instructors
Techcheck
Cengage is committed to providing full visibility into the status of our platforms. Techcheck relays the real-time status of our digital products so you have immediate and continuous insight into platform availability.
This website checks our platforms every five minutes, providing a highly detailed view of product availability. You can view status in 12-hour, 24-hour, or 30-day intervals. If a service interruption does take place, Techcheck will provide crucial platform updates.
techcheck.cengage.com
Getting results
- Invitation to participate in a paid Partners in Research program to uncover the impact of our digital learning materials on student outcomes (eligible courses only)
- Additional term of access for any students who don't pass the course
* Available for MindTap, Aplia, OWLv2, WebAssign, SAM, 4LTR Press and CNOW2.