Accessibility and usability in Cengage educational resources
At Cengage we are committed to making all our educational materials accessible to users of all abilities. We aim to comply with the Disability Discrimination Act 1992 by adhering to the Web Accessibility Guidelines of the World Wide Web Consortium (W3C).
Web Content Accessibility Guidelines (WCAG) 2.1 defines how to make Web content more accessible to people with disabilities. Accessibility involves a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. Although these guidelines cover a wide range of issues, they are not able to address the needs of people with all types, degrees, and combinations of disability. These guidelines also make Web content more usable by older individuals with changing abilities due to aging and often improve usability for users in general.
Our platforms and content have been designed to be compliant to Level A of WCAG 2.1 and we are upgrading to Double A compliance over time.
We also conduct ongoing evaluations of existing products and services to implement enhancements as feasible.
Should you experience a barrier to successful engagement with our educational experiences or would like to provide feedback, please contact us on firstname.lastname@example.org and we will do everything that we can to provide an expedient and satisfactory resolution to meet the learner’s needs.
Get additional help with files on demand for students with visual or hearing impairments.
Is your textbook published by Cengage Australia or Cengage U.S.?
To ensure that you can get the fastest possible resolution it is important to first determine the origin of the title. Cengage Australia assists with requests for Australian-published titles, Cengage U.S. manages requests for texts published by Cengage U.S.
1. Primary and Secondary school titles are normally of Australian origin. Please complete and submit the accessibility request form below
2. For Higher Education, check the listing for your textbook at cengage.com
2a. Underneath the title of the textbook, you will see Published: 20XX by Cengage Learning Australia or Published: 20XX by Cengage Learning US
3. For U.S. publications, please click here to be redirected to Cengage U.S. for the fastest resolution. On this page, please click on 'Need Additional Assistance' (not 'Request Alternate Textbook Format')
4. For Australian publications, read on below for the next steps
If you are a student who has a verified disability that prevents you from using the formats on offer, please have your Disabilities Services Coordinator or an alternative representative from your institution complete and submit the accessibility request form below and we will get in touch with them. (We will help as fast as we can, but delivery of files can take up to 15 business days).
4b. Disabilities Services Coordinator
If you are a Disabilities Services Coordinator at a university or vocational education and training institution, your textbook may already be available for the student to purchase in an appropriate format. Please visit cengagebrain.com to see if your textbook is offered as an eBook.
If an eBook is not available for sale or not suitable for the intended use, Cengage can supply selected local publications in PDF format provided that you or your education institution has already purchased a print copy (please retain your invoice/receipt as proof of purchase).
If you work at a school and have a student with a verified disability that prevents them from using the formats on offer please complete and submit the accessibility request form below and we will get in touch. (We will help as fast as we can, but delivery of files can take up to 15 business days).
5. For any other titles where the origin is not listed or you are not sure, please contact email@example.com to let us know the details so we can direct you on where to log your request