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Advance your career at Cengage

Cengage is the education and technology company built for learners. Confident students are successful learners, so we design tools that keep them moving toward their goals.

Working across the full spectrum of the education sector, from school foundations through to higher education, research resources (Gale), and online learning, Cengage has roles in many professional fields, including:

  • Content development and editorial 
  • eLearning platform implementation
  • Finance, IT, other shared services
  • Operations
  • Sales, marketing, and relationship management
  • Visual design and UX




Glassdoor’s 2018 Employees’ Choice Awards


Cengage global CEO, Michael Hansen, has been announced a ‘Top CEO’ in Glassdoor’s 2018 Employees’ Choice Awards, receiving a 96% approval rating by staff. Michael commented, “People like to come to work if they feel that their work has an impact … the difference between really liking where you work and coming to work to collect a pay cheque is the impact that you’re going to have… people here feel that we have an impact.” Join us in making an impact on the lives of students everywhere.

Positions Available


Audio Video Media Producer

The Audio Video Media Producer will bring concepts to life, cultivating a bond between customer and product, take on briefs and transform them into intuitive, accessible and high-end products at the forefront of our industry. We are looking for a tech-savvy and solutions-focused producer with a deep, hands-on understanding of the development and delivery process.

You will primarily be responsible for creating, producing, editing and preparing videos for Cengage digital products. As part of this role the candidate will also be required to contribute towards live production, as well as motion graphics and animation.

You will take the time to understand our business needs and product requirements and work closely with content development teams across various publishing lists.


Responsibilites
You will:
• Manage the Audio/Video life cycle workflow
• Plan with stakeholders to define deliverables, determine requirements, assign creative resources and help develop schedules
• Develop scripts, storyboards, create style guides
• Brief external vendors on project requirements
• Work with stakeholders to produce video
• Consult with stakeholders to determine audio / video requirements from recorded material
• Monitor audio / video quality deviations
• Design and create enticing motion graphics for video deliverables i.e. e-learning (instructional, explainer videos, author testimonials) and marketing promo demos
• Provide briefing, art directing and maintain standards and processes to assigned external vendors
• Ensure workflow processes, design technical guidelines, and file management procedures are adhered to

Required Skills
• Advanced experience and demonstrated proficiency using industry standard software: such as Adobe Premiere (and or Fial Cut Pro), Adobe Audition, Adobe after effects, Adobe Creative Cloud, Media Encoder
• An understanding of technologies relating to videography, lighting, audio recording, captioning / transcription, and direction
• An understanding of video streaming and transcoding techniques
• The ability to optimise the delivery of user experiences efficiently
• The ability to manage multiple projects in a fast-paced, environment
• Meet set deadlines
• Excellent project management skills
• The ability to build consensus and work effectively within a cross-departmental team
• Work collaboratively with key stakeholders, demonstrating friendly, transparent, and proactive communication
• Strong problem-solving skills; questioning the status quo and taking calculated risks to meet customers’ needs
• Analytical skills with a meticulous attention to detail
• Exceptional organisational skills
• Strong initiative and the confidence to use it when dealing with conceptual work as well as when troubleshooting

This position would be ideal for an enthusiastic individual who has had similar work experience; a tertiary qualification would be desirable.
This position will require a Working with Children check.

Closing Date: Wednesday 27th February 2019

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Customer Service Agent – Front Office (First Tier)

At Cengage we set the bar higher to achieve the best possible outcomes for our customers by putting learning first. We embrace diverse thoughts and backgrounds and challenge ourselves and others for continuous improvement.
We are seeking to appoint an enthusiastic Customer Service Agent based in our Melbourne head office Customer Service team. This permanent full-time position is a unique customer service role that is ideal for an individual who has outstanding customer service skills and is keen to develop and enhance these skills within Cengage’s Operations Team. This is an exciting opportunity for someone with strong customer service values to utilise their experience to provide phone and e-mail-based customer service. The successful applicant will be technically savvy, enjoy liaising with customers and have a friendly but confident manner.

Responsibilites:
• Provide “one-stop” assistance to customers
• Provide optimum level of support to all customers
• Troubleshoot and resolve print and digital product queries
• Provide first-tier digital support
• Navigate various programs / platforms to resolve issues

Skills/Attributes:
• Friendly, transparent, and proactive communication
• Experience in a similar environment
• Excellent telephone manner
• Strong customer service skills and values
• Attention to detail
• Excellent organisational skills
• The ability to work independently and as part of the team
• Analytical thinking to effectively troubleshoot computer-related problems
• Ability to guide customers through various company websites
• Ability to assist customers in technical issues and concerns
• Working knowledge of major browsers
• Problem-solving abilities; questioning the status quo and taking calculated risks to meet customers’ needs

The position operates on a 37.5-hour week rostered between the hours of 7.00am to 5.00pm, Monday to Friday, when the customer service department is operational. A Police Check is required for this position.

Closing Date: Friday 22nd February 2019

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Sales Consultant, Primary (WA)

Cengage creates learning solutions that use technology, pedagogy and content to enrich student engagement in the Primary School sector. We are passionate about learning, innovation and engagement. We seek to employ the best people to deliver inspiring, innovative and sustainable educational solutions for our customers.
At Cengage we set the bar higher to achieve the best possible outcomes for our customers by putting learning first. We embrace diverse thoughts and backgrounds and challenge ourselves and others for continuous improvement.
We are seeking an experienced Sales Consultant to sell and promote our print and digital products. This position will be based in Perth and will call on schools in the metropolitan area and throughout Western Australia. Regular country travel is an essential part of this role.
The successful applicant will demonstrate the ability to source new business and be confident working in a Primary school environment focusing on our literacy and digital resources as well as our workbook consumables.

Responsibilites:
• Identify all new and untapped markets within a designated territory
• Maintain and grow existing customers and territory
• Develop leads and marketing strategies
• Meet with key decision makers and present our products within schools
• Network and maintain close working relationships with curriculum committee officers, subject association officers, advisory teachers, consultants and other key personnel
• Encourage and assist key booksellers in the Primary education market to carry and promote our Workbooks

Attributes:
• Proven successful experience in face to face selling
• Sound understanding of the Primary education market
• Knowledge of education resources in the digital space/environment
• Strong business relationship-building skills, demonstrating mutual respect
• The ability to follow up and close the sale
• Exceptional presentation skills
• Demonstrated ability to drive a digital sales outcome
• Problem-solving abilities; questioning the status quo and taking calculated risks to meet customers’ needs
• Friendly, transparent, and proactive communication and your ability to collaborate with key contacts throughout the organisation and wider business community

You will receive thorough initial and ongoing training and plenty of support to succeed and enjoy the position. A full driver’s licence is essential, and this position requires a Working with Children Check.

We offer an attractive remuneration package including base salary, superannuation, bonus and fully-maintained company car. A detailed job description is available on our website for interested candidates.

Closing Date: Wednesday 20th February 2019

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Learning and Development Facilitator - Customer Support (12-month contract)

Cengage creates learning solutions that use technology, pedagogy and content to enrich student engagement in the School, Higher Education / Vocational and Professional and ELT educational sectors. We are passionate about learning, innovation and engagement. We seek to employ the best people to deliver inspiring, innovative and sustainable educational solutions for our customers.

At Cengage we set the bar higher to achieve the best possible outcomes for our customers by putting learning first. We embrace diverse thoughts and backgrounds and challenge ourselves and others for continuous improvement.

We are seeking to appoint an experienced Learning and Development Facilitator based in our Melbourne head office Customer Service and Support team.

This 12-month contract position is a unique customer service role that is ideal for an individual who has outstanding customer service and training skills. The successful candidate will support the learning and development of the Customer Service and Support team through the development of training materials and provision of training.

Responsibilites:
• Provide training and coaching to new and existing staff members
• Identify knowledge gaps within the team and provide targeted training
• Develop training and assessment materials
• Develop and monitor progress of training and checking core competencies and key milestones
• Deliver an optimum level of customer support and service to internal and external customers of Cengage

Skills / Attributes:
• Highly developed training skills
• Experience in a similar environment and position
• Proven supervisory and mentoring experience
• Analytical thinking to gather and analyse strengths and knowledge gaps to effectively identify training needs
• Ability to provide ongoing, balanced and constructive feedback to facilitate learning
• Strong customer service skills and values
• Strong business relationship-building skills, demonstrating mutual respect and acceptance of diverse thoughts and backgrounds
• Problem-solving abilities; questioning the status quo and taking calculated risks to meet customers’ needs
• Friendly, transparent, and proactive communication and your ability to collaborate with key contacts throughout the organisation and wider business community

We are looking for a candidate who can adapt to our constantly changing market with ease and who possesses the willingness to work alongside our Customer Support team in a truly collaborative and supportive environment. A Police Check is required for this position. A detailed job description is available on our website for interested candidates.

Closing Date: Friday 22 February 2019

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Get in touch

If you'd like to be considered for a role that has not yet been advertised, please send us your current resume and cover letter that details the skills, experience and qualities that you would bring to Cengage.

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