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Advance your career at Cengage

Cengage is the education and technology company built for learners. Confident students are successful learners, so we design tools that keep them moving toward their goals.

Working across the full spectrum of the education sector, from school foundations through to higher education, research resources (Gale), and online learning, Cengage has roles in many professional fields, including:

  • Content development and editorial 
  • eLearning platform implementation
  • Finance, IT, other shared services
  • Operations
  • Sales, marketing, and relationship management
  • Visual design and UX




Glassdoor’s 2018 Employees’ Choice Awards


Cengage global CEO, Michael Hansen, has been announced a ‘Top CEO’ in Glassdoor’s 2018 Employees’ Choice Awards, receiving a 96% approval rating by staff. Michael commented, “People like to come to work if they feel that their work has an impact … the difference between really liking where you work and coming to work to collect a pay cheque is the impact that you’re going to have… people here feel that we have an impact.” Join us in making an impact on the lives of students everywhere.

Positions Available

Thank you for your interest in career opportunities with Cengage. 

Unfortunately we do not have any vacancies at the moment. 
You may wish to submit your resume for consideration for future vacancies. To ensure compliance with the Privacy Act, please advise on your application that you are providing permission for us to keep this on file for approximately three months.

Cengage is a leading provider of learning solutions for the school and higher education markets for Australia and New Zealand. We publish a wide range of school and higher education resources, written by Australian and New Zealand authors who are specialists in their field. We also distribute international product for the school, higher education and library reference markets.


Secondary Education Consultant – New South Wales

At Cengage we set the bar higher to achieve the best possible outcomes for our customers by putting learning first. We embrace diverse thoughts and backgrounds and challenge ourselves and others for continuous improvement.

We are seeking a dynamic Education Consultant to sell and promote our print and digital resources to the Secondary education market and covering a designated territory, which includes Western Sydney suburbs and South West region of New South Wales.

Reporting to the Senior Education Consultant, Secondary (NSW) this position is based in our North Ryde, Sydney office with some regional travel required to meet our customers’ needs.

Key responsibilities:
• set key objectives and strategy plans for designated territory
• sell and promote our print and digital resources
• actively source new business
• present our products to key stakeholders (teachers and booksellers)
• regional travel
• maintain accurate and up-to-date territory information
• submit weekly reports
• deliver superior customer service

Skills and attributes:
• sales focused
• a proactive and creative approach to selling with a “can-do” attitude
• highly motivated self-starter, as well as a willing team member
• strong business relationship-building skills
• sound understanding of the Secondary education market
• knowledge of education resources in the digital space/environment
• comfortable in presenting digital products and new technologies
• demonstrated ability to work autonomously
• a creative energetic approach to achieving goals
• strong organisational skills
• customer service focused

Prior experience in face to face selling, publishing, bookselling or the educational sector will be well regarded. You will receive thorough initial and ongoing training and plenty of support to succeed and enjoy the position. A full driver’s licence is essential, and this position requires a police check.

An attractive package including base salary, superannuation, bonus scheme, fully maintained company vehicle and tools of the trade, iPhone, iPad and tablet will be provided.

Closing Date: Friday 20th September 2019

Download Job Description

Apply Now 


Secondary Education Consultant – Victoria

At Cengage we set the bar higher to achieve the best possible outcomes for our customers by putting learning first. We embrace diverse thoughts and backgrounds and challenge ourselves and others for continuous improvement.

We are seeking a dynamic Education Consultant to sell and promote our print and digital resources to the Secondary education market in a designated territory in Victoria.

Reporting to the Senior Education Consultant, Secondary (VIC) this position is based in Melbourne with some regional travel required to meet our customers’ needs.

Responsibilites:
• set key objectives and strategy plans for designated territory
• sell and promote our print and digital resources
• actively source new business
• present our products to key stakeholders (teachers and booksellers)
• regional travel
• maintain accurate and up-to-date territory information
• submit weekly reports
• deliver superior customer service

Skills and attributes:
• sales focused
• a proactive and creative approach to selling with a “can-do” attitude
• highly motivated self-starter, as well as a willing team member
• strong business relationship-building skills
• sound understanding of the Secondary education market
• knowledge of education resources in the digital space/environment
• comfortable in presenting digital products and new technologies
• demonstrated ability to work autonomously
• a creative energetic approach to achieving goals
• strong organisational skills

Prior experience in face to face selling, publishing, bookselling or the educational sector will be well regarded. You will receive thorough initial and ongoing training and plenty of support to succeed and enjoy the position. A full driver’s licence is essential, and this position requires a Working with Children check.
An attractive package including base salary, superannuation, bonus scheme, fully maintained company vehicle and tools of the trade, iPhone, iPad and tablet will be provided.

Closing Date: Friday 20th September 2019

Download Job Description

Apply Now 


Customer Service Agent – Front Office (First Tier)

At Cengage we set the bar higher to achieve the best possible outcomes for our customers by putting learning first. We embrace diverse thoughts and backgrounds and challenge ourselves and others for continuous improvement.

We are seeking to appoint an enthusiastic Customer Service Agent based in our Melbourne head office Customer Service team. This permanent full-time position is a unique customer service role that is ideal for an individual who has outstanding customer service skills and is keen to develop and enhance these skills within Cengage’s Operations Team. This is an exciting opportunity for someone with strong customer service values to utilise their experience to provide phone and e-mail-based customer service. The successful applicant will be technically savvy, enjoy liaising with customers and have a friendly but confident manner.

Responsibilites:
• Provide “one-stop” assistance to customers
• Provide optimum level of support to all customers
• Troubleshoot and resolve print and digital product queries
• Provide first-tier digital support
• Navigate various programs / platforms to resolve issues

Skills / Attributes:
• Friendly, transparent, and proactive communication
• Experience in a similar environment
• Excellent telephone manner
• Strong customer service skills and values
• Attention to detail
• Excellent organisational skills
• The ability to work independently and as part of the team
• Analytical thinking to effectively troubleshoot computer-related problems
• Ability to guide customers through various company websites
• Ability to assist customers in technical issues and concerns
• Working knowledge of major browsers
• Problem-solving abilities; questioning the status quo and taking calculated risks to meet customers’ needs

The position operates on a 37.5-hour week rostered between the hours of 7.00am to 5.00pm, Monday to Friday, when the customer service department is operational. A Police Check is required for this position.

Closing Date: Friday 20th September 2019

Download Job Description

Apply Now 


Sales Representative - GALE

Gale is a world leading provider of research resources including digital archives, databases, eBooks, print and microfilm. We deliver quality resources to School, University, State and Public Libraries to inspire innovation and an enhanced educational experience. Gale is a Cengage company. Cengage is a leading educational content, technology and services provider.

We wish to appoint an experienced Sales Representative to sell and promote Gale subscription and eBook products to Librarians and academic faculty members and provide after sales support as required. This position is based in our Melbourne head office and will be reporting to the Sales and Marketing Director, Gale – ANZ and SEA. Interstate and country travel is an integral part of this position with some weekend work when required.

Responsibilites:
• Identify and actively source new business
• Develop effective relationships with current users through face to face calling and regular client contact
• Meet with key decision makers and present our products
• Conduct product presentations
• Maintain and grow existing customers
• Provide after sales support
• Achieve set sales targets and KPIs
• Maintain a CRM system
• Manage territory expenditure

The successful applicant will need to be highly motivated, enthusiastic, have proven selling skills in digital product and demonstrate the ability to source new business through superior service.

Attributes:
• Proven successful sales experience in libraries or academic publishing
• Sound understanding of the library and subscription markets
• Strong business relationship-building skills
• Proven after sales support experience
• Outstanding communication and presentation skills
• Advanced knowledge in the digital space/environment
• Demonstrated ability to drive a digital sales outcome
• A willingness to learn and grow your expertise
• A proactive and creative approach to selling
• Ability to follow up and close the sale

You will need to be entrepreneurial and be able to work independently, whilst also contributing to a strong team environment. A tertiary qualification is highly desirable and a full driver’s licence is essential. A Police check will be required for this position.

An attractive package including base salary, superannuation, vehicle allowance and tools of the trade, including iPhone and tablet will be offered plus an opportunity to earn a generous bonus.

Closing Date: Friday 20th September 2019

Download Job Description

Apply Now 


The Cengage Ethos

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