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Advance your career at Cengage

Cengage is the education and technology company built for learners. Confident students are successful learners, so we design tools that keep them moving toward their goals.

Working across the full spectrum of the education sector, from school foundations through to higher education, research resources (Gale), and online learning, Cengage has roles in many professional fields, including:

  • Content development and editorial 
  • eLearning platform implementation
  • Finance, IT, other shared services
  • Operations
  • Sales, marketing, and relationship management
  • Visual design and UX




Glassdoor’s 2018 Employees’ Choice Awards


Cengage global CEO, Michael Hansen, has been announced a ‘Top CEO’ in Glassdoor’s 2018 Employees’ Choice Awards, receiving a 96% approval rating by staff. Michael commented, “People like to come to work if they feel that their work has an impact … the difference between really liking where you work and coming to work to collect a pay cheque is the impact that you’re going to have… people here feel that we have an impact.” Join us in making an impact on the lives of students everywhere.

Learn more

To learn more about working at Cengage or to inquire about a position, please contact our friendly HR team at aust.employment@cengage.com



Positions Available


Content Developer – Higher Education

At Cengage we set the bar higher to achieve the best possible outcomes for our customers by putting learning first. We embrace diverse thoughts and backgrounds and challenge ourselves and others for continuous improvement. We employ the best people to deliver innovative and sustainable educational solutions for our customers.
We wish to appoint a Content Developer to join our Higher Education division to work on our publishing program for the Australian and New Zealand markets. Reporting to the Head of Content Management this position is based in South Melbourne, close to public transport and cafes, with gym access.

Responsibilites:
• Manage the content development process for multiple print and digital products to ensure they meet market needs and provide effective and engaging learning experiences
• Manage and motivate academic author teams to deliver high quality learning content and assets
• Strategically commission authors for digital assets
• Collaborate with cross-functional team members (including Production, Design, Digital, Permissions) to develop content and products that meet key market requirements and are delivered to budget and on time
• Assist with in-depth market research programs, select reviewer panels and engage with reviewers
• Build effective working relationships with a wide range of stakeholders

Qualifications and Attributes:
• Relevant industry experience
• An excellent understanding of print and digital educational content development and production processes
• Results focused with the ability to think strategically in alignment with business objectives
• Good interpersonal skills and the ability to work collaboratively with key stakeholders, demonstrating friendly, transparent, and proactive communication
• Good negotiating and persuasion skills
• Excellent organisational and project management skills with the ability to manage a busy workload by prioritising urgent tasks
• Strong problem-solving skills; questioning the status quo and taking calculated risks to meet customers’ needs
• Ability to work autonomously as well as a close-knit team

This position provides an excellent opportunity for anyone wishing to further their career in educational content design and development. Graduate qualifications and previous experience in the educational or publishing industry is preferred, and this position requires a police check.Previous applicants need not apply.

Closing Date: Friday 22nd November 2019

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Customer Service Agent – Front Office (First Tier)

At Cengage we set the bar higher to achieve the best possible outcomes for our customers by putting learning first. We embrace diverse thoughts and backgrounds and challenge ourselves and others for continuous improvement.
We are seeking to appoint an enthusiastic Customer Service Agent based in our Melbourne head office Customer Service team. This permanent full-time position is a unique customer service role that is ideal for an individual who has outstanding customer service skills and is keen to develop and enhance these skills within Cengage’s Operations team. This is an exciting opportunity for someone with strong customer service values to utilise their experience to provide phone and e-mail-based customer service. The successful applicant will be technically savvy, enjoy liaising with customers and have a friendly but confident manner.

Responsibilites:
• Provide “one-stop” assistance to customers
• Provide optimum level of support to all customers
• Troubleshoot and resolve print and digital product queries
• Provide first-tier digital support
• Navigate various programs / platforms to resolve issues

Skills / Attributes:
• Friendly, transparent, and proactive communication
• Experience in a similar environment
• Excellent telephone manner
• Strong customer service skills and values
• Attention to detail
• Excellent organisational skills
• The ability to work independently and as part of the team
• Analytical thinking to effectively troubleshoot computer-related problems
• Ability to guide customers through various company websites
• Ability to assist customers in technical issues and concerns
• Working knowledge of major browsers
• Problem-solving abilities; questioning the status quo and taking calculated risks to meet customers’ needs

The position operates on a 37.5-hour week rostered between the hours of 8.00am to 5.00pm, Monday to Friday, when the customer service department is operational. A Police Check is required for this position.

Closing Date: Friday 22nd November 2019

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Apply Now 


React Developer – 12-month contract

Cengage is harnessing the power of tech so that all learners can have the tools and confidence they need to achieve their goals. We believe in the power and joy of learning. We enrich the relationship between educators and students by advancing the way students learn.
Make your mark as a React Developer within our Digital Platforms team, based in our South Melbourne head office. Working within a collaborative product team you will be responsible for delivering the front-end application of a new product alongside another Developer, Product Manager, UX Designer, QA and BA.

Your responsibilities will include:
• all aspects of the product’s front-end
• actively manage and communicate maintainability and technology debt
• actively participate in all scrum and product ceremonies
• collaborate on the resolution of product support issues
• pursue root cause analysis and use it to inform product development
• provide front-end development and process leadership within the team and wider business

You must be able to demonstrate:
• a passion for modern JavaScript development
• experience with front-end development on single page applications using React
• understanding of the core principles of React
• experience working with modern software delivery methodologies (i.e. agile and lean)
• an aptitude to work within cross-functional teams
• a capacity to meet deadlines
• an ability to build effective working relationships; collaborating in an open and accountable way
• a willingness to change and learn new skills while working with a range of internal and external stakeholders

Your qualifications/experience:
• minimum 4+ years’ experience in front-end development using React
• experience with Redux and React router in the context of interacting with a RESTful APIs
• experience using Styled components
• experience using TDD with Enzyme and Jest
• experience within in a product team using Agile delivery
• understanding of Typescript and experience with the Airbnb ESlint coding standards
• understanding of CI/CD and DevOps practices
• understanding of Node.js (express)
• understanding of PHP7 (Laravel)

Working at Cengage:
• new office fitout
• Employee Assistance Program
• free onsite gym and end of trip facilities
• collaborative work environment
• free fruit and professional coffee machines

A Police check will be required for this position.

Closing Date: Friday 22nd November 2019

Download Job Description

Apply Now 


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