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Careers

Cengage is one of Australia’s leading publishers and providers of learning solutions for the school and higher education markets in Australia and New Zealand. We publish a range of education resources written by Australian and New Zealand authors who are specialists in their field, as well as distributing international product for the school, higher education and library reference markets.

 


At Cengage we make a difference to education through our creativity and engagement. We employ the best people to deliver inspiring, innovative and sustainable education solutions for our customers. 

Our vision is to lead the transition from print to value-added digital and custom solutions. We develop a deep understanding of our customers’ needs, capitalizing on synergies across our businesses and delivering innovative products and services that cannot be matched by our competitors. We aim to be the company that our customers think of first, that current and prospective employees see as a rewarding place to work, and that investors are happy to own.

Positions Available

Customer Service Agent – Front Office (First Tier)

We are seeking to appoint an enthusiastic Customer Service Agent based in our Melbourne head office Customer Service team.
This permanent full time position is a unique customer service role that is ideal for an individual who has outstanding customer service skills and is keen to develop and enhance these skills within Cengage’s Operations Team. This is an exciting opportunity for someone with strong customer service values to utilise their experience to provide phone and e-mail-based customer service. The successful applicant will be technically savvy, enjoy liaising with customers and have a friendly but confident manner.

Responsibilites:
•Provide “one-stop” assistance to customers
•Provide optimum level of support to all customers
•Troubleshoot and resolve print and digital product queries
•Provide first-tier digital support
•Navigate various programs / platforms to resolve issues

Skills / Attributes:
•Excellent communication skills – verbal and written
•Experience in a similar environment
•Excellent telephone manner
•Strong customer service skills and values
•Attention to detail
•Excellent organisational skills
•The ability to work independently and as part of the team
•Analytical thinking to effectively troubleshoot computer-related problems
•Ability to guide customers through various company websites
•Ability to assist customers in technical issues and concerns
•Working knowledge of major browsers

The position operates on a 37.5-hour week rostered between the hours of 7.00am to 5.00pm, Monday to Friday, when the customer service department is operational. A Police Check is required for this position.

Closing Date: Friday 9th February 2018

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Learning Consultant, NSW – Higher Education

Based in Sydney

We are currently seeking a highly motivated and experienced Learning Consultant to present, sell and promote our range of educational solutions to academics and build effective relationships with key personnel in campus bookshops. This position is based in Sydney however some country and interstate travel will be required.

Responsibilites:
•Identify all new and untapped markets within a designated territory
•Meet with key decision makers and present our products
•Maintain and grow existing customers
•Develop leads and marketing strategies through extensive research and cold calling
•Achieve set sales targets and KPIs
•Maintain a CRM system

The successful applicant will have proven selling skills and demonstrate the ability to source new business through superior service.

Attributes:
•Proven success in sales
•Sound understanding of the Higher Education markets
•Advanced knowledge in the digital space/environment
•Demonstrated ability to drive a digital sales outcome
•Strong business relationship-building skills
•Outstanding written and oral communication abilities
•A willingness to learn and grow your expertise
•A proactive and creative approach to selling
•The ability to follow up and close the sale
•Exceptional presentation skills

You will need to be entrepreneurial and be able to work independently, whilst also contributing to a strong team environment. Prior experience in the publishing, bookselling or educational sector will be well regarded. A tertiary qualification is highly desirable and a full driver’s licence is essential. A Police check will be required for this position.

An attractive package including base salary, superannuation, fully maintained company vehicle and tools of the trade, including iPhone and tablet will be offered plus an opportunity to earn a generous bonus.

Closing Date: Monday 5th February 2018

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Production Controller / Senior Production Controller – Secondary

(12-month maternity leave)

We are currently looking for a highly motivated, efficient and enthusiastic Production Controller or Senior Production Controller – School (front-list), depending on experience.
This full time 12-month maternity leave contract position is based in our Melbourne head office and will report to the Team Lead – Production (School / Export).

Your responsibilities will include:
•schedule and project manage School front-list titles (print and digital)
•initiate and monitor budgets for new project proposals and working within set guidelines
•liaise closely with local and offshore composition and print vendors
•communicate with internal staff and external freelancers
•ensure production standards are understood and adhered to

You must be able to demonstrate:
•proven project management experience
•your ability to think laterally and creatively
•an understanding of the publishing and book production process
•multi tasking and time management skills
•experience using Windows Excel, Word, Outlook, AS400 and FileMaker Pro
•your analytical and problem solving abilities
•attention to detail

This is an excellent opportunity to join our enthusiastic and dedicated team, who are at the forefront in the use of digital technology in developing resources for the educational market. Excellent communication and organisational skills, and the ability to manage deadlines are essential. The successful candidate will be a team player who can hit the ground running and oversee a growing list of projects.

Closing Date: Monday 5th February 2018

Download Job Description - Production Controller

Download Job Description - Senior Production Controller

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Secondary Education Consultant – Victoria

We are seeking a highly motivated Education Consultant, to sell and promote our print and digital resources to the Secondary education market in a designated territory in Victoria.
Reporting to the Senior Education Consultant, Secondary (VIC) this position is based in Melbourne and will be responsible for calling on schools and educational booksellers within Victoria focusing on our digital resources. Some country travel will be required to meet our customers’ needs.

Skills and Attributes:
•sales focused
•highly motivated self-starter, as well as a willing team member
•strong business relationship-building skills
•an understanding of current educational technologies
•demonstrated ability to work autonomously
•a creative energetic approach to achieving goals
•strong organisational skills
•customer service focused
•strong oral and written communication abilities
•excellent computer skills
•keen to learn and demonstrate multimedia resources
•a proactive and creative approach to selling

The successful applicant will need to be entrepreneurial and be able to work independently, whilst also contributing to a strong team environment. Prior experience in face to face selling, publishing, bookselling or the educational sector will be well regarded. You will receive thorough initial and ongoing training and plenty of support to succeed and enjoy the position. A full driver’s licence is essential and this position requires a Police Check.
An attractive package including base salary, superannuation, bonus scheme, fully maintained company vehicle and tools of the trade, iPhone, iPad and tablet will be provided.

Closing Date: Friday 9th February 2018

Download Job Description

Apply Now 

Secondary Education Consultant – New South Wales

We are seeking a highly motivated Education Consultant, to sell and promote our print and digital resources to the Secondary education market in a designated territory in New South Wales.
Reporting to the Senior Education Consultant, Secondary (NSW) this position is based in Sydney and will be responsible for calling on schools and educational booksellers within New South Wales focusing on our digital resources. Some country travel will be required to meet our customers’ needs.

Skills and Attributes:
•sales focused
•highly motivated self-starter, as well as a willing team member
•strong business relationship-building skills
•an understanding of current educational technologies
•demonstrated ability to work autonomously
•a creative energetic approach to achieving goals
•strong organisational skills
•customer service focused
•strong oral and written communication abilities
•excellent computer skills
•keen to learn and demonstrate multimedia resources
•a proactive and creative approach to selling

The successful applicant will need to be entrepreneurial and be able to work independently, whilst also contributing to a strong team environment. Prior experience in face to face selling, publishing, bookselling or the educational sector will be well regarded. You will receive thorough initial and ongoing training and plenty of support to succeed and enjoy the position. A full driver’s licence is essential and this position requires a Police Check.
An attractive package including base salary, superannuation, bonus scheme, fully maintained company vehicle and tools of the trade, iPhone, iPad and tablet will be provided.

Closing Date: Friday 9th February 2018

Download Job Description

Apply Now 


 
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