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Careers

Cengage is one of Australia’s leading publishers and providers of learning solutions for the school and higher education markets in Australia and New Zealand. We publish a range of education resources written by Australian and New Zealand authors who are specialists in their field, as well as distributing international product for the school, higher education and library reference markets.

 


At Cengage we make a difference to education through our creativity and engagement. We employ the best people to deliver inspiring, innovative and sustainable education solutions for our customers. 

Our vision is to lead the transition from print to value-added digital and custom solutions. We develop a deep understanding of our customers’ needs, capitalizing on synergies across our businesses and delivering innovative products and services that cannot be matched by our competitors. We aim to be the company that our customers think of first, that current and prospective employees see as a rewarding place to work, and that investors are happy to own.

Positions Available

Associate Publisher – Secondary (VIC)

We wish to appoint a highly motivated Associate Publisher to work in the Secondary School Division assisting with the development and publishing of print and digital resources for our frontlist across a number of subject areas.
Reporting to the Publishing Manager – Secondary, this full-time position is based in our Melbourne head office.
This is an exciting opportunity for the successful candidate to gain educational publishing experience with a focus on print and digital teaching and learning resources while being mentored by the Publishing Manager.

Responsibilities:
In consultation with the Publishing Manager
• work and collaborate with established authors
• identify and sign new authors
• research and develop content for core and supplementary components
• manage print and digital products through the editorial and production process
• support the promotion of projects in the marketplace when required

Attributes:
• strong project management skills
• experience within the publishing industry
• strong written and verbal skills in multiple languages is desirable
• ambition to build new skills and publishing acumen
• an understanding of teachers’ and students’ requirements for their classroom resources
• highly developed time management skills
• understanding of the publishing process, print and digital
• ability to work to budgets and schedules
• sound communication, negotiation and influencing skills
• an understanding of sales and marketing principles

The salary package offered will be commensurate with skills and experience

Closing Date: Thursday 28th June 2018

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Publishing and Editorial Assistant - Secondary

Cengage Australia, publisher and distributor of award-winning innovative textbook and technology products for the secondary education market in Australia and New Zealand, is seeking an energetic and committed person to support its Secondary Education publishing team.
Based in our Melbourne head office, this role requires a highly motivated, efficient and enthusiastic person to assist the publishing team with administrative, publishing and editorial support.

Attributes:
• the ability to prioritise tasks and work to deadlines
• good computing and administrative skills
• a willingness to complete routine clerical tasks, as well as publishing tasks of a more challenging nature
• a good eye for detail
• excellent written and spoken communication skills
• highly developed research skills
• the ability to learn and obtain new skills / tasks quickly
• the ability to work co-operatively with all in-house departments including sales, marketing and production

This position provides an excellent opportunity for anyone wishing to begin a career in publishing. Graduate qualifications and previous experience in the book publishing industry will be well regarded.

Closing Date: Friday 22nd June 2018

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Front Office Team Leader - Customer Service

An exciting opportunity has arisen in our Melbourne head office for an experienced team leader to join our Customer Service team in the position of Front Office Team Leader - Customer Service.
The ideal candidate will have strong customer service values, a basic understanding of the publishing industry, and proven experience in a customer service environment. The successful applicant will also be technically savvy, enjoy liaising with customers and key stakeholders and have a friendly and confident manner.

Responsibilites:
• Management of the day-to-day workflow of the Customer Service team
• Provide support and guidance to the Customer Service agents on day-to-day operational matters
• Conduct on-the-job training and coaching
• Delegate responsibilities and tasks to the Customer Service agents
• Coordinate staff breaks to ensure full coverage to meet team KPIs
• Manage escalated customer enquiries

Skills/Attributes:
• Strong customer service skills and values
• Proven experience in a multi-channel support environment
• Excellent communication skills – verbal and written
• Proven experience in providing feedback, coaching and support
• Attention to detail
• Excellent organisational skills
• Analytical thinking to effectively troubleshoot technical support problems
• Ability to guide customers through various company websites and digital platforms

The position operates on a 37.5-hour week rostered between the hours of 7.00am to 5.00pm, Monday to Friday, when the Customer Service department is operational.
A police check will be required for this position.

Closing Date: Friday 22nd June 2018

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Sales Consultant, Primary (VIC)

We are seeking an experienced Sales Consultant to sell and promote our print and digital products. This position will be based out of our Melbourne head office and will call on schools in the metropolitan Melbourne area and Tasmania. Regular interstate travel is an integral part of this role.
The successful applicant will demonstrate the ability to source new business and be confident working in a Primary school environment focusing on our literacy resources and workbook consumables.

Responsibilites:
• Identify all new and untapped markets within a designated territory
• Meet with key decision makers and present our products
• Maintain and grow existing customers
• Develop leads and marketing strategies

Attributes:
• Proven successful experience in face to face selling
• Sound understanding of the Primary education market
• Knowledge of education resources in the digital space/environment
• Demonstrated ability to drive a digital sales outcome
• Strong business relationship-building skills
• The ability to follow up and close the sale
• Exceptional presentation skills

You will receive thorough initial and ongoing training and plenty of support to succeed and enjoy the position. A full driver’s licence is essential and this position requires a Working with Children Check.
We offer an attractive remuneration package including base salary, superannuation, bonus and fully-maintained company car.

Closing Date: Friday 22nd June 2018

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Senior Education Consultant, Secondary (VIC)

We are seeking a highly motivated, experienced Senior Education Consultant to sell and promote our print and digital products to the Secondary education market in a designated territory in Victoria.
Reporting to the National Sales Manager, Secondary this position will also contribute to the strategic sales planning within the VIC territory, and the management and development our Victorian Education Consultant.

Responsibilites:
• develop strategic plans to maximum sales
• promote and present our products and flagship digital resources
• be the central contact for schools and booksellers throughout the sales process
• manage, monitor and develop the VIC Secondary sales team
• travel to regional VIC to meet our customers’ needs

Attributes:
• strong business relationship-building skills
• strategic thinker
• ability to lead and motivate a team
• a demonstrated understanding of current educational technologies and their impact
• ability to present the latest digital resources
• demonstrated ability to work autonomously
• a creative energetic approach to achieving goals
• strong organisational skills
• customer service focused
• a proactive and creative approach to selling

Qualifications and experience:
• prior experience in face to face selling
• experience selling in the publishing, bookselling or the educational sector will be well regarded
• supervisory experience is essential

Ongoing training and mentoring will be provided to succeed in this position. A full driver’s licence is essential and this position requires a Police check.
An attractive package including base salary, superannuation, bonus scheme, fully maintained company vehicle and tools of the trade, iPhone, iPad and tablet will be provided.

Closing Date: Friday 13th July 2018

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