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Advance your career at Cengage

Cengage is the education and technology company built for learners. Confident students are successful learners, so we design tools that keep them moving toward their goals.

Working across the full spectrum of the education sector, from school foundations through to higher education, research resources (Gale), and online learning, Cengage has roles in many professional fields, including:

  • Content development and editorial 
  • eLearning platform implementation
  • Finance, IT, other shared services
  • Operations
  • Sales, marketing, and relationship management
  • Visual design and UX




Glassdoor’s 2018 Employees’ Choice Awards


Cengage global CEO, Michael Hansen, has been announced a ‘Top CEO’ in Glassdoor’s 2018 Employees’ Choice Awards, receiving a 96% approval rating by staff. Michael commented, “People like to come to work if they feel that their work has an impact … the difference between really liking where you work and coming to work to collect a pay cheque is the impact that you’re going to have… people here feel that we have an impact.” Join us in making an impact on the lives of students everywhere.

Learn more

To learn more about working at Cengage or to inquire about a position, please contact our friendly HR team at aust.employment@cengage.com



Positions Available


Sales Systems Coordinator Higher Education

Cengage is a leading educational content, technology, and services company for the higher education, vocational, school, professional and library markets. We provide superior content, personalised services and course-driven digital solutions that accelerate student engagement and transform the learning experience. We are part of a large global publishing group and have a successful local publishing program. We believe through the power and joy of learning, students can enrich their lives and achieve their dreams – no matter their age, experience, abilities or environment.

We embrace diverse thoughts and backgrounds and challenge ourselves and others for continuous improvement. We seek to employ the best people to deliver inspiring, innovative and sustainable educational solutions for our customers.

What we’re looking for:
We are looking for a person that is relatable, dependable and understanding. You like to support and assist others to reach the best possible outcome for our customers and work with data and databases.

You will be a committed and enthusiastic member of our Higher Education national sales team, working closely with the learning consultants, and helping them in identifying opportunities utilising technology to improve the sales process. Reporting to and supported by the Regional Sales and Systems Manager, you will help facilitate training and drive our CRM usage, analyse any issues and make recommendations to improve processes.

The Sales Systems Coordinator will also provide administrative support to our sales team.

Based in our Melbourne head office, however currently working from home arrangements are in place and in line with Victorian government guidelines.

Responsibilities:
• Regularly review current data in the database and ensure information is concise and updated by users
• Assist in database projects
• Assist in the effective usage of our CRM systems by all team members
• Maintain, promote and educate best practice guidelines
• Provide feedback on CRM usage, make recommendations, share information from findings
• Assist in the planning, design and implementation of user training
• Create and distribute monthly reports
• Provide general administration support

Your attributes:
• The ability to prioritise tasks and work to deadlines
• Experience in database structure
• Ability to analyse issues and make recommendations for future requirements
• Excellent communication skills, verbal and written
• Establish and maintain effective relationships
• Ability to communicate in technical language to system analysts and developers
• Ability to communicate in non-technical language to users
• Analytical and problem-solving abilities with keen attention to detail and follow through

What we can offer you?
• Access to our Wellbeing Employee Assistance Program
• Access to on-line training courses
• Myki Commuter Club
• Publisher’s and staff discount
• Free fruit and professional coffee machines
• Access to on-site gym


Graduate qualifications and / or previous experience in sales, publishing or marketing with database experience will be well regarded. This position requires a police check.

Applications close Friday 24 September.

Download Job Description

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Content Developer – Mathematics specialist (12-month contract)



A little about us

Cengage creates learning solutions that use technology, pedagogy and content to enrich student engagement in the School, Higher Education / Vocational and Professional educational sectors in Australia and New Zealand. We are passionate about learning, innovation and engagement. We seek to employ the best people to deliver inspiring, innovative, and sustainable educational solutions for our customers.

What we are looking for and responsibilities:

Reporting to the Senior Editor (Mathematics), this 12-month contract position will support Cengage’s content development for Mathematics. Candidates interested in this position should ideally have a working knowledge of Secondary mathematics and examination requirements, and strong content development and author liaison experience.

The ideal candidate would be capable of 'hands-on’ mathematics subject matter expertise and would enjoy working with a small cross-functional team. Demonstrable experience developing or editing secondary mathematics content would be an advantage. The candidate will have strong organisational skills and demonstrated ability to meet deadlines.

Under the guidance of the Portfolio Manager (Mathematics), the Content Developer - Mathematics specialist provides technical expertise and deliverables in the following areas:

Core competencies and attributes:
• Outstanding mathematics subject matter expertise
• Ability to approach content development in a way that integrates the use of technology
• Familiarity with project management software and mathematical notation software
• Approaches problems in an analytical, flexible, and resourceful way
• Ability to prioritise work and manage, at times, tight deadlines
• Works collaboratively with internal teams and vendors and follows established processes
• Strong oral and written communication skills

Requirements and experience:

• Qualifications in Mathematics, Education, or a related field
• Experience in author management and developing content for educational projects (print, digital or video)
• VCE Mathematics teaching/tutoring experience would be an advantage
• Editorial expertise would be an advantage

Ideally this contract role will be based in our Melbourne head office, however currently working from home arrangements are in place and in line with government guidelines. Flexible working arrangements can be negotiated, and candidates based elsewhere in Australia will be considered. This position requires a Working with Children check.

The salary package offered will be commensurate with skills and experience.

Closing Date: Fri 24 September 2021

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Apply Now 


Senior Image and Permissions Researcher

Team
As a member of Global Product Management, the Permissions Team supports the product team in the development of all Cengage Learning products, by facilitating the selection of content and acquisition of inbound intellectual property and licenses. We aim to increase speed to market of Cengage products by streamlining the rights acquisition processes while maintaining compliance to copyright policy, through strategic planning, efficiency in management, effective consulting and partnering with key stakeholders.

What we are looking for;
An experienced Senior Image and Permissions Researcher who has proven experience working with copyright and permissions.

Reporting to the Permissions Manager, you will support the product team in the development of all Cengage Learning products, managing image research and clearance for textual and visual permissions for titles published across the Primary, Secondary and Higher Education publishing departments.

The Senior Image and Permissions Researcher will act as primary liaison for assigned discipline team in rights acquisition, delivery, planning and recommendations.

Key Responsibilities
• Manage image research, selection and clearance of copyright for titles
• Establishes and coordinates effective communication within team and with other departments to maintain strong working relationships and partnerships
• Takes ownership of issue resolution, including notifying project team, escalating rights issues, and ensuring accurate and timely resolution; delivers difficult messages tactfully and effectively guides teams towards issue resolution
• Nurtures and supports vendor partnership while overseeing accurate and compliant IP acquisitions activities, including accurate and complete data entry and record keeping
• Participate in planning and launch meetings, if needed
• Monitor project close activities and manage associated reporting
• Participate in project “retrospective” reviews to identify issues and record recommendations for revision
• Make recommendations around process and systems improvement.
• Exhibit the personality, drive, and leadership skills to steer authors, content developers, and product teams towards savvy content selection choices during development process.
• Review new and reuse insert requests supplied for products to proactively identify potential issues, and make recommendations to improve speed to market and cut costs
• Responsible for planning, analysis, and identifying workflow and source issues that potentially jeopardise project schedules, prior to and during the development phase of projects and work with all appropriate internal and external stakeholders to resolve
• Demonstrate creative problem solving and implement creative solutions, such as pre-permissions requests and project level rights clearance and partnerships
• Design project plan; launch project by actively participating in planning and launch meetings
• Ensure timely project close and delivery of rights
• Make recommendations around process and systems improvement.

Your attributes:
To be successful in this role, you will ideally bring the following:
• Bachelor’s degree or relevant experience
• Proven project management experience using applications such as Wrike
• Demonstrated initiative and proven ability to work independently and manage multiple projects and responsibilities within deadlines
• Working knowledge of rights acquisition and clearance processes, corporate copyright policy and strategy, including strong knowledge of Australian copyright law
• Ability to proactively plan execution of projects, spot trends and identify and make recommendations regarding process or systems improvement
• Able to clearly communicate in a variety of styles and settings, including handling and/or escalating problems
• Ability to analyse rights data and project information and make recommendations that comply with both legal requirements and business need
• Ability to use logic and common sense to solve problems with effective solutions
• Emphasis on Excel and database skills and scheduling software
• An ability to collaborate and work co-operatively with all in-house departments demonstrating mutual respect
• Extraordinary problem-solving skills; questioning the status quo and taking calculated risks to meet customers’ needs

This role is based in our Melbourne head office, however currently working from home arrangements are in place and in line with Victorian government guidelines.

This is a crucial and integral role and an exciting time to join Cengage. You will be starting at a time when you can make a significant impact to the organisation and influence the transformation of our digital and print products.

Closing Date: Mon 27 September 2021

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Apply Now 


Editor – Primary

A little about us
Cengage creates learning solutions that use technology, pedagogy and content to enrich student engagement in the School, Higher Education/Vocational and Professional and ELT educational sectors. We are passionate about learning, innovation and engagement.

At Cengage we set the bar higher to achieve the best possible outcomes for our customers by putting learning first. We embrace diverse thoughts and backgrounds, and challenge ourselves and others for continuous improvement. We employ the best people to deliver inspiring, innovative and sustainable education solutions for our customers.

What we are looking for:
We are looking for an experienced editor who is a team player, passionate about children’s literacy and is dependable and driven. You will be responsible for editing a variety of print and digital projects from manuscript delivery to press-ready stage.

This is a crucial and integral role and an exciting time to join Cengage. As an experienced and talented editor, you will join a creative team and use your strong editorial skills to develop a range of innovative educational resources for Primary schools in Australia, New Zealand and worldwide.

You will be based in our Melbourne head office, however, currently working from home arrangements are in place and in line with Victorian government guidelines.

You will be able to:
• confidently perform a range of editorial tasks, including hands-on copyediting, structural editing and proofreading • prepare artwork briefs and commission illustrators and photographers
• liaise with a variety of stakeholders, both internal and external
• ensure publishing schedules are monitored and publication dates are met
• work as part of a small, dedicated team with a strong desire for success.

You will have:
• a tertiary degree and a post-graduate editing qualification
• proven in-house editing experience (at least two years’ experience desirable), preferably within an educational setting
• experience editing illustrative and photographic text, both print and digital
• excellent organisational and time-management skills
• friendly, transparent and proactive communication skills
• exceptional attention to detail
• advanced knowledge of MS Office applications and Adobe Pro
• sound knowledge of current production technologies and procedures

What we can offer you:
• an attractive package including base salary plus superannuation
• access to our Wellbeing Employee Assistance Program offering services in Mental Health and Wellbeing, Career Transition and Conflict Resolution
• Professional Development hub which includes access to online training courses
• free access to onsite gym and end-of-trip facilities
• Myki Commuter Club
• publishers and staff discount

The salary package offered will be commensurate with skills and experience. A detailed job description is available on our website for interested candidates. This position requires a Working with Children Check.

Closing Date: Friday 1 October 2021

Download Job Description

Apply Now 


Customer Support Agent

A little about us

Cengage creates learning solutions that use technology, pedagogy and content to enrich student engagement in the School, Higher Education / Vocational and Professional and ELT educational sectors. We are passionate about learning, innovation and engagement. We seek to employ the best people to deliver inspiring, innovative and sustainable educational solutions for our customers.

At Cengage we set the bar higher to achieve the best possible outcomes for our customers by putting learning first. We embrace diverse thoughts and backgrounds and challenge ourselves and others for continuous improvement.

What we're looking for;

We are a dynamic and unique Customer Support team looking for a friendly, dedicated and enthusiastic individual to join us for a 12-month contract. You will be tech savvy, have outstanding customer service skills and will be eager to meet and exceed our customers’ expectations providing phone and e-mail-based solutions.

Responsibilities:

• Provide “one-stop” assistance to customers
• Provide optimum level of support to all customers
• Troubleshoot and resolve print and digital product queries
• Provide first-tier digital support
• Navigate various programs / platforms to resolve issues

Skills / Attributes:

• Minimum 12-months experience in Customer Support/Technical Support role or similar
• Experience with Zendesk is desirable
• Strong customer service skills and values
• Friendly, transparent, and proactive communication. Excellent telephone manner
• Ability to multi-task whilst maintaining organisation and attention to detail
• Ability to work independently and as part of the team
• Analytical thinking to effectively troubleshoot computer-related problems
• Ability to guide customers through various company websites and platforms
• Ability to assist customers in technical issues and concerns
• Working knowledge of major browsers
• Problem-solving abilities; questioning the status quo and taking calculated risks to meet customers’ needs

What we can offer you

• Access to our Wellbeing Employee Assistance Program
• Professional Development hub which includes access to online training courses
• Free access to onsite gym and end of trip facilities
• Myki Commuter Club
• Publisher’s and staff discount

Based in our Melbourne head office, however currently working from home arrangements are in place and in line with Victorian government guidelines. This 12-month contract position operates on a 37.5-hour week rostered between the hours of 8.00am to 5.00pm, Monday to Friday, when the customer support team is operational. A Police Check is required for this position.

A detailed job description is available on our website for interested candidates.

Closing Date: Wed 22 September 2021

Download Job Description

Apply Now 

Get in touch

If you'd like to be considered for a role that has not yet been advertised, please send us your current resume and cover letter that details the skills, experience and qualities that you would bring to Cengage.

Send us your resume


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