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Advance your career at Cengage

Cengage is the education and technology company built for learners. Confident students are successful learners, so we design tools that keep them moving toward their goals.

Working across the full spectrum of the education sector, from school foundations through to higher education, research resources (Gale), and online learning, Cengage has roles in many professional fields, including:

  • Content development and editorial 
  • eLearning platform implementation
  • Finance, IT, other shared services
  • Operations
  • Sales, marketing, and relationship management
  • Visual design and UX




Glassdoor’s 2018 Employees’ Choice Awards


Cengage global CEO, Michael Hansen, has been announced a ‘Top CEO’ in Glassdoor’s 2018 Employees’ Choice Awards, receiving a 96% approval rating by staff. Michael commented, “People like to come to work if they feel that their work has an impact … the difference between really liking where you work and coming to work to collect a pay cheque is the impact that you’re going to have… people here feel that we have an impact.” Join us in making an impact on the lives of students everywhere.

Learn more

To learn more about working at Cengage or to inquire about a position, please contact our friendly HR team at aust.employment@cengage.com



Positions Available


Sales and Marketing Coordinator, Primary

We are seeking to appoint a highly motivated, efficient and enthusiastic Coordinator to provide sales and marketing support to our national Primary sales and marketing team. This full-time position is based in our Melbourne office and reports into the Primary Sales and Marketing Manager.

Ideally, we are looking for a team player with exceptional interpersonal skills and the ability to work collaboratively with key stakeholders, demonstrating friendly, transparent, and proactive communication. Applicants must have extraordinary problem-solving skills; questioning the status quo and taking calculated risks to meet customers’ needs

Responsibilites:
• act as the point of contact for the Primary Sales and Marketing team, liaising with key internal and external stakeholders
• provide administrative and sales and marketing support to the Primary Sales and Marketing Manager and the Primary sales team
• co-ordinate and assist with the organisation of national sales conferences, state sales meetings and conference calls
• prepare, distribute and maintain weekly / monthly sales reports
• plan, book and organise details of any industry conference and co-ordinate displays
• assist the Sales and Marketing Manager strategic marketing for key products
• measure the effectiveness of promotional activity based on customer needs and uptake
• schedule and coordinate marketing eDMs
• database maintenance and data entry

Attributes:
• proven experience working in fast paced environment and managing a busy workload
• proven successful experience in a sales support role
• ability to build and maintain effective working relationships
• excellent communication and organisational skills
• experience in database/CRM management
• ability to create sales reports and analyse data
• some experience in Marketing and/or Communications preferred
• experience working in events preferred

Previous applicants need not apply

Closing Date: Friday 31st January 2020

Download Job Description

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Customer Service Agent – Front Office (First Tier)

We are seeking to appoint an enthusiastic Customer Service Agent based in our Melbourne head office Customer Service team. This permanent full-time position is a unique customer service role that is ideal for an individual who has outstanding customer service skills and is keen to develop and enhance these skills within Cengage’s Operations team. This is an exciting opportunity for someone with strong customer service values to utilise their experience to provide phone and e-mail-based customer service. The successful applicant will be technically savvy, enjoy liaising with customers and have a friendly but confident manner.

Responsibilites:
• Provide “one-stop” assistance to customers
• Provide optimum level of support to all customers
• Troubleshoot and resolve print and digital product queries
• Provide first-tier digital support
• Navigate various programs / platforms to resolve issues

Attributes:
• Friendly, transparent, and proactive communication
• Experience in a similar environment
• Excellent telephone manner
• Strong customer service skills and values
• Attention to detail
• Excellent organisational skills
• The ability to work independently and as part of the team
• Analytical thinking to effectively troubleshoot computer-related problems
• Ability to guide customers through various company websites
• Ability to assist customers in technical issues and concerns
• Working knowledge of major browsers
• Problem-solving abilities; questioning the status quo and taking calculated risks to meet customers’ needs

The position operates on a 37.5-hour week rostered between the hours of 8.00am to 5.00pm, Monday to Friday, when the customer service department is operational. A Police Check is required for this position.

Closing Date: Tuesday 21st January 2020

Download Job Description

Apply Now 


The Cengage Ethos

Need more information?

For all other enquiries about Cengage, please contact our friendly customer service team
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