How much will shipping cost me?

All website orders are shipped at no charge. There is no minimum purchase required.

When will I receive my order?

Since the 4^th May 2020 our warehouse and transport provider Toll has been impacted by an IT outage. We are now manually processing orders to ensure supply to our customers. 

If you ordered in early / mid May, please consider your date of order as the 20th May, then add 3-4 days to the normal delivery times quoted below for each state. We sincerely apologise for this inconvenience.

Orders are dispatched from our Sydney warehouse. Delivery times will depend on whether your item(s) are currently in stock. Orders received before 12pm AEST will commence processing the following working day.

The approximate delivery times below include packing and dispatch.

If your order has not been received within the above time frames, please contact Customer Service and quote your order number.

How can I track the progress of my order?

Important notice 4^th May 2020 – Toll is experiencing a service outage currently, as such the linkbelow to the track you package may not work.  Toll are working to restorethis a.s.a.p.

Once your order has left our warehouse, you will be emailed your invoice. Your invoice number can be used to track your order via Toll by clicking here. Note - if your delivery was sent to a PO box, Toll tracking will not be applicable, please contact our customer service team if your delivery is longer than the expected time (see table above).

If you have any further questions at all, you can contact our Customer Service team

My item is on back order. When will I receive it?

Out of stock items will be placed on back order and supplied as the stock is available. ETAs for back ordered items may vary. If you would like an ETA on your item, please contact Customer Service and quote your order number.

What if I'm outside Australia or New Zealand?

Cengage Australia also has the distribution rights within Papua New Guinea and Fiji.
Currently, orders can only be placed on our website for customers within Australia and New Zealand. If you would like to place an order from Papua New Guinea or Fiji, please contact our Export team.