Using This Site

I've placed an order. How long until it arrives?
Please visit our delivery page

What if I can’t log in?
Try resetting your password. If still having difficulty, please Contact Customer Service.

What if I'm experiencing technical difficulties?
Contact Technical Support.

Do you supply large format text or audio for people who are Visually Impaired?
Yes, Please visit our Accessibility Requests page.

What are the terms and conditions of sale?
Our Terms and Conditions of Sale must be read and accepted by all Consumer and Business customers who purchase any of our Cengage Learning Australia website products. Read the Terms and Conditions here.

Do you accept other methods of payment besides credit cards?
We do not accept other methods of payment on this website.
If however, you need to use another form of payment please contact Customer Service.

Which credit cards do you accept?
Amex
Mastercard
Visa

Are my credit card details private and secure?
This website has been constructed in accordance with the new provisions of the Privacy Amendment (Private Sector) Act 2000.
Read our Privacy policy for more details.

What if I want a particular edition other than the latest edition?
Please contact Customer Service.

What if I need to change information on my account?
Login and navigate to your dashboard, most changes can be made within your account.
If you require further assistance, please contact Customer Service.

What if I need more product information?
Please consult your sales representative or Customer Service.

What if I want order forms or pricelists?
Please visit the booksellers page, or the Primary order forms page.

Can I return my book?
All online credit card orders are firm sale and cannot be returned due to a change of mind.
If there is a problem with your order, a title is received misbound or damaged please contact Customer Service.