Performance problems due to high demand for our online products
Update 9/4/20: We have completed 2 significant upgrades to our network, the 2nd of which occurred on the 8th of April. These have alleviated slow loading of cengage.com.au pages, and our PM eCollection applications are responding much faster. We are continuing to work on performance improvements so that we can deliver the best possible customer experience. We thank you for your patience.
You may have experienced issues with this site or our related Primary online products such as PM eCollection during the 2 weeks prior to the 8th of April, such as slow loading or timing out of pages. For this, we apologise.
The COVID-19 pandemic has contributed to unprecedented demand for our online products and this in turn has created stress on our infrastructure.
Improving the experience for our customers is our highest priority. We are currently making changes to our infrastructure that should deliver a much improved experience in the very near future. Updates will occur on this page once those changes are in place. For the moment we ask for your patience and understanding.
Please note, we are currently experiencing great demand during the morning hours (AEST) - if you are having trouble using this site or our Primary subscription products, please try accessing them a little later in the day.